Privacy Policy

Last updated: January 1, 2025

Albuquerque Pallets ("we," "our," or "us") operates the website albuquerquepallets.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this policy carefully. By using the Site, you consent to the practices described herein.

1. Information We Collect

Personal Information

When you fill out a contact form, request a quote, or otherwise communicate with us through the Site, we may collect the following personal information:

• Full name (first and last name)
• Email address
• Phone number
• Company name
• City, state, and postal code
• Service and product preferences
• Quantity and grade requirements
• Any additional details you include in your message

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website or source
• Pages viewed and time spent on the Site
• Date and time of your visit
• The URL of the page from which you submitted a form

2. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to inquiries: To reply to your quote requests, questions, and messages
• Provide services: To process orders, schedule pickups and deliveries, and manage your account
• Improve our Site: To analyze usage patterns and improve the functionality, content, and user experience
• Communicate with you: To send relevant information about our services, promotions, or updates (only if you have opted in)
• Legal compliance: To comply with applicable laws, regulations, and legal processes

3. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device by your web browser. We may use:

• Essential cookies: Required for basic Site functionality
• Analytics cookies: To understand how visitors interact with our Site and improve performance

You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of the Site.

4. Data Storage and Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of form submissions in encrypted databases
• Access controls that limit who within our organization can view personal data
• Regular review and updates of our security practices

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to safeguarding your data to the best of our ability.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating the Site, conducting business, or serving you (e.g., email delivery services, analytics providers), bound by confidentiality obligations
• Legal requirements: When required by law, regulation, subpoena, court order, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets, where personal information may be among the transferred assets

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions and quote requests are retained for up to 24 months to maintain business records and improve our services. You may request earlier deletion by contacting us.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to opt out of receiving marketing communications

To exercise any of these rights, please contact us at info@albuquerquepallets.com. We will respond to your request within 30 days.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: